Privacy Policy for Merlion Odyssey
Introduction
Merlion Odyssey, located at 315 Keong Saik Road, Unit 04-08, The Working Capitol, Singapore, 089138, Singapore, is committed to protecting the privacy and security of the personal information we collect from our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our services, including bespoke luxury travel packages, corporate travel management, MICE planning, visa assistance, cruise bookings, adventure tours, family vacations, educational trips, and pilgrimage tours.
Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Identification Information: Name, address, date of birth, gender, nationality, passport details, visa information, and contact details (phone number).
- Travel Information: Travel preferences, dietary requirements, health conditions relevant to travel, emergency contact information, booking details (flights, accommodations, activities), and travel history.
- Financial Information: While we do not directly process payment card details on our site, we may record payment method information or billing addresses for transaction processing handled by secure third-party payment gateways.
- Communication Data: Records of your communications with us, including enquiries and service feedback.
- Technical Data: IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our online platform.
How We Collect Your Information
We obtain information in various ways, including:
- Direct Interactions: When you book a trip, request a quote, apply for a visa, contact us via phone or email, or participate in surveys.
- Automated Technologies or Interactions: As you interact with our online platform, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies.
- Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources, such as analytics providers, advertising networks, and publicly available data.
How We Use Your Information
We use your personal information for the following purposes:
- To Provide Services: To process your bookings, arrange travel components (flights, accommodation, tours), manage travel itineraries, and provide visa assistance.
- Customer Support: To respond to your inquiries, provide customer service, and resolve issues.
- Personalisation: To tailor our travel packages and recommendations to your preferences and travel history.
- Marketing and Communications: To send you updates, promotions, and information about our services, only where you have consented to receive such communications. You can opt-out at any time.
- Internal Operations: For data analysis, research, improving our services, and maintaining the security of our online platform.
- Legal Compliance: To comply with legal obligations, respond to lawful requests from public authorities, and protect our rights.
Disclosure of Your Information
We may share your personal information with:
- Travel Service Providers: Airlines, hotels, tour operators, cruise lines, transfer services, and other third-party providers necessary for the fulfillment of your travel arrangements.
- Visa and Immigration Authorities: When required for visa processing or border control.
- Third-Party Service Providers: Companies that provide services on our behalf, such as IT support, payment processing, marketing, and data analytics, under strict confidentiality agreements.
- Legal and Regulatory Authorities: When required by law or to protect our rights, property, or safety, or that of our users or others.
We ensure that all third parties respect the security of your personal data and treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Data Security
We have implemented appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered, or disclosed. Access to your personal data is limited to employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Withdraw consent at any time where we are relying on consent to process your personal data.
If you wish to exercise any of the rights set out above, please contact us using the details provided below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us by mail at:
Merlion Odyssey
315 Keong Saik Road, Unit 04-08, The Working Capitol
Singapore, Singapore, 089138
Singapore