Terms and Conditions

Welcome to Merlion Odyssey. These Terms and Conditions govern your use of our online platform and the services provided by Merlion Odyssey, a travel agency offering bespoke luxury travel packages, corporate travel management, MICE (Meetings, Incentives, Conferences, Exhibitions) planning, visa assistance, cruise bookings, adventure tours, family vacations, educational trips, and pilgrimage tours. By accessing or using our services, you agree to be bound by these terms.

1. Acceptance of Terms

By accessing and using our site or services, you signify your unreserved acceptance of these Terms and Conditions. If you do not agree to these terms, you must not use our services or platform.

2. Services Provided

Merlion Odyssey provides comprehensive travel planning and management services including but not limited to:

All services are subject to availability and the specific terms and conditions of third-party suppliers (e.g., airlines, hotels, tour operators).

3. Booking and Payments

4. Cancellations and Refunds

5. Travel Documentation and Requirements

It is your responsibility to ensure that you have all necessary travel documents, including valid passports, visas, health certificates, and exit/entry permits, required for your chosen itinerary. Merlion Odyssey can provide assistance and guidance on visa requirements, but the ultimate responsibility lies with the traveler.

6. Limitation of Liability

Merlion Odyssey acts as an agent for various third-party service providers (e.g., airlines, hotels, ground transport, tour operators). We are not liable for any acts, errors, omissions, representations, warranties, breaches, or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. Our liability for any loss or damage arising from our services is limited to the amount paid by you for the specific service from which the loss or damage arose.

7. User Conduct

You agree to use our site and services only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of this service. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our service.

8. Intellectual Property

All content on our site, including text, graphics, logos, images, and software, is the property of Merlion Odyssey or its content suppliers and is protected by international copyright laws. Unauthorized use of any content is strictly prohibited.

9. Privacy Policy

Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our services, you consent to such processing and you warrant that all data provided by you is accurate.

10. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

11. Changes to Terms

Merlion Odyssey reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our site. Your continued use of our services after any such changes constitutes your acceptance of the new Terms.

12. Contact Information

For any questions regarding these Terms and Conditions or our services, please contact us:

Thank you for choosing Merlion Odyssey for your travel needs. We look forward to assisting you in planning your next journey.